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Monday, August 2, 2010

Speak up! I got a response.

As you already know, last weekend I filed for divorce from JetBlue airlines. I explained to them the reasons why I felt the way I did by filing a complaint on their website. And here is what they offered as a response: Dear JetBlue customer, Thank you for emailing us regarding your recent JetBlue travels from Fort Lauderdale to New York's John FA. Kennedy (DJ) Airport on July 25, 2010. We regret any inconvenience you feel you may have experienced due to the weather-related delay of your Flight 50. We have a team dedicated to making the decision about which delayed flights will receive compensation per our Customer Bill of Rights. If service credits are issued, a notification will be sent to each customer via ma or regular mail. If you have not received a notification from JetBlue within two weeks, your flight did not qualify. Please remember that the Bill of Rights compensates for Controllable Irregularities, such as maintenance cancellations or delays and crew unavailability (not due to weather-event related disruption). To view our Bill of Rights in its entirety, including Controllable and Uncontrollable Irregularities, please click on the link below: We also regret your feeling our airport and infight customer service did not meet your expectations. As a gesture of our apology for your inconvenience, a JetBlue credit in the amount of $35 has been applied to each of your Travel Banks. Your login ID is ...... (passenger name) and ....... (passenger name). Please be assured we will forward your comments to the appropriate Leadership Teams. Your feedback helps is a great deal, as we are always looking for ways to improve our service. Thank you, again, for taking the time to write to us. We hope you will reconsider, and that we may have an opportunity to renew your faith in our airline on board a future JetBlue flight. Sincerely, (employee name) Customer Commitment Crew JetBlue Airways Should I reunite with JetBlue for $35? Love, Kelie XO PS: The typos in the letter are JetBlue's not mines.

Just a thought...

"For beautiful eyes, look for the good in other; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone."

- Audrey Hepburn