JetBlue demonstrated utter disregard for their passengers, a lack of common sense and professionalism by way of their employees. Not only was your 8:35 pm flight delayed for 6 hours but your check-in personnel neglected to inform passengers of the delay as they were checking in, printing boarding passes with ON TIME boarding times all the while they already knew that this flight was not going to land in Fort Lauderdale for several hours. I found out that our flight was delayed because I noticed that the gate screen was displaying a San Fransisco flight and thinking that this was unusual, I asked one of the gate employees if our flight 50 was on time. It was after 7:30 pm and no announcements had been made. In addition, JetBlue's customer service employees at (our) gate F3 (in Fort Lauderdale), Eddy the supervisor, Marko, AJ and other attendants, of which we do not have the names, refused to make public announcements to keep us informed and were extremely rude, raising their voices at passengers whenever they were asked questions. One of them even called security on a patron who did nothing wrong. This flight did not take off until after 2am and the plane crew refused to give passengers who were freezing blankets, claiming that they didn't have anymore. As if this wasn't enough, one of the flight attendants (African American female) started to complain about the passengers, who were turning into icicles, in a very disrespectful manner not knowing that I was coming out of the bathroom and could hear the entire ugly thing. So much so that another flight attendant, Nelson (Asian male) came over to me, noticing my disgust for the scene, to apologize for her comments (which were not about me personally). There were many other displays of bad customer service such as when AJ told one of the passengers to "just take the train when you get there" when she, a young female, asked if she could possibly get a taxi fare voucher since the flight would not get in until after 4:30 am. I think you can understand my disappointment. I do not plan to fly with you again. This form of treatment is unacceptable. If you want more details, I will gladly oblige.
It was an absolute nightmare! One thing I didn't mention in my complaint is that I had to go to the office at 9 am that morning, rain or shine, on time flight or delayed flight. I don't need to tell you that trying to align two words in a coherent sentence was simply out of the question! So once again on behalf of JetBlue, who has yet to apologize to me and the other passengers of FLIGHT 50, I apologize for depriving you of stylish threads this past Monday. I am still recovering from sleep deprivation but at least I have a gorgeous tan. So in the end, it was worth it! Love, Kelie XO PS: Don't get me wrong. I am never flying JetBlue again.
