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Wednesday, July 28, 2010

We got the blues!

First off, allow me to apologize for leaving you stranded on Monday. I was in a comatose state the entire day because I was left stranded along with 500 other people the night before. As you already know, I was in Florida for a time of tanning, massages, shopping, fete and other diversions. I left on Friday aboard a JetBlue flight going from New York (JFK) to Fort Lauderdale (FLL). The departing flight was delightful. My travel wing woman and I were given the best seats in the house. You know which seats I am referring to: the ones with the even more legroom in the very first row where the flight attendant stores your carry-on baggage for you and hands it back to you once the aircraft has reached it's cruising altitude and does the same before landing. We were in heaven and nothing could go wrong. Well, we spoke too soon. When the time came for us to head back to the big city on Sunday evening, we met our match in that of Jet Blue's Florida based airport customer service employees. In order for you to grasp the full extent of my frustrations that night, please take some time to read this complaint I sent to JetBlue concerning FLIGHT 50. Good evening,

JetBlue demonstrated utter disregard for their passengers, a lack of common sense and professionalism by way of their employees. Not only was your 8:35 pm flight delayed for 6 hours but your check-in personnel neglected to inform passengers of the delay as they were checking in, printing boarding passes with ON TIME boarding times all the while they already knew that this flight was not going to land in Fort Lauderdale for several hours. I found out that our flight was delayed because I noticed that the gate screen was displaying a San Fransisco flight and thinking that this was unusual, I asked one of the gate employees if our flight 50 was on time. It was after 7:30 pm and no announcements had been made. In addition, JetBlue's customer service employees at (our) gate F3 (in Fort Lauderdale), Eddy the supervisor, Marko, AJ and other attendants, of which we do not have the names, refused to make public announcements to keep us informed and were extremely rude, raising their voices at passengers whenever they were asked questions. One of them even called security on a patron who did nothing wrong. This flight did not take off until after 2am and the plane crew refused to give passengers who were freezing blankets, claiming that they didn't have anymore. As if this wasn't enough, one of the flight attendants (African American female) started to complain about the passengers, who were turning into icicles, in a very disrespectful manner not knowing that I was coming out of the bathroom and could hear the entire ugly thing. So much so that another flight attendant, Nelson (Asian male) came over to me, noticing my disgust for the scene, to apologize for her comments (which were not about me personally). There were many other displays of bad customer service such as when AJ told one of the passengers to "just take the train when you get there" when she, a young female, asked if she could possibly get a taxi fare voucher since the flight would not get in until after 4:30 am. I think you can understand my disappointment. I do not plan to fly with you again. This form of treatment is unacceptable. If you want more details, I will gladly oblige.

It was an absolute nightmare! One thing I didn't mention in my complaint is that I had to go to the office at 9 am that morning, rain or shine, on time flight or delayed flight. I don't need to tell you that trying to align two words in a coherent sentence was simply out of the question! So once again on behalf of JetBlue, who has yet to apologize to me and the other passengers of FLIGHT 50, I apologize for depriving you of stylish threads this past Monday. I am still recovering from sleep deprivation but at least I have a gorgeous tan. So in the end, it was worth it! Love, Kelie XO PS: Don't get me wrong. I am never flying JetBlue again.
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Just a thought...

"For beautiful eyes, look for the good in other; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone."

- Audrey Hepburn